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Customer stories → LG Electronics

How LG protected margins and captured $900,000 in revenue by letting AI agents safeguard every product page 24 / 7

Within 10 days LG activated Zenyt.ai’s always-on AI agents, no custom development required.

Girish JoshiGirish JoshiHead of E-commerce, LG ElectronicsArthur PentecosteArthur PentecosteCEO Co-Founder @ Zenyt
LG ElectronicsLG Electronics
$900k
EBITDA safeguarded
+10%
CR uplift
2,100
Working hours saved

Zenyt impact

LG Before Zenyt

Before Zenyt, every product refresh or promotion created material revenue risk:

Pricing drift: disconnected data feeds pushed some SKUs live $100-600 too high or too low, silently eroding EBITDA or triggering price-match claims.
Missing warranty & add-on blocks: premium-care and upsell widgets disappeared from PDPs, cutting attachment-rate and average order value.
Incorrect specifications: fridge dimensions, oven capacities and energy ratings were occasionally wrong, driving avoidable returns and negative reviews.
With 1 500 SKUs replicated across regional pages, even a 0.5 % error rate meant dozens of high-impact defects, directly draining seven-figure revenue each quarter.
“Zenyt closed the gaps between our pricing, content and merchandising systems faster than any platform we’ve tried. In weeks we saw real dollars flow back to the P&L.”
Girish JoshiGirish JoshiHead of E-commerce, LG Electronics

Impact

Impact Timeline

Within 10 days LG activated Zenyt.ai’s always-on AI agents, no custom development required:

1Pricing integrity agentreconciles every live price, strike-through and promo badge with the master pricing file hour-by-hour.
2Merchandising completeness agentverifies warranty, financing and bundle widgets are present and localised on each PDP.
3Specification accuracy agentcross-checks titles, sizes, features and energy labels against ERP tech sheets.
4Action centre & Microsoft Teams alertsonly actionable opportunities reach the e-commerce team, with deep-links to the Magento console for one-click corrections.

Spotlights

What the agents caught

Every spotlight below is shown with the screenshot published on the live LG Electronics case study.

01Wrong price on a slide-in oven
Live Zenyt spotlight for LG Electronics: Wrong price on a slide-in oven

AI agent flagged a $200 under-price minutes after publication. Margin leak was closed before checkout, preserving high-five-figure EBITDA on that model line.

02Missing warranty options on a microwave
Live Zenyt spotlight for LG Electronics: Missing warranty options on a microwave

Warranty selector and premium-care upsell were absent. Zenyt restored the block, lifting attachment-rate by +4 pp and adding $29 AOV.

03Incorrect fridge capacity in title
Live Zenyt spotlight for LG Electronics: Incorrect fridge capacity in title

Title showed the wrong cubic-foot size, risking returns and poor reviews. Fix reduced return enquiries and safeguarded $120 k logistics cost over the season.

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